Privacy Policy

Effective Date: 1 July 2025  |  Last Updated: 1 July 2025

This Privacy Policy explains how jezoro (legal name: lux, referred to throughout this document as “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal information in connection with the website jezoro.info (the “Site”). We are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

Please read this policy carefully. By accessing or using our Site, or by submitting information to us via any contact form or other means, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Introduction and Our Commitment

jezoro (lux) operates the website jezoro.info and is dedicated to protecting the privacy and security of all individuals whose personal information we handle. Privacy is not simply a legal obligation for us — it is a core value that underpins the way we operate our business.

We recognise that when you share personal information with us, you are placing trust in our organisation. We take that responsibility seriously. This Privacy Policy has been prepared in accordance with Australian law, including:

• The Privacy Act 1988 (Cth)
• The Australian Privacy Principles (APPs)
• Any applicable state or territory legislation
• Relevant guidance issued by the Office of the Australian Information Commissioner (OAIC)

Where we engage with users located in other jurisdictions, we may also take steps to comply with applicable international privacy frameworks, including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area and the UK GDPR for individuals in the United Kingdom, to the extent relevant.

2. Who We Are and How to Contact Us

Our contact details are as follows:

• Trading Name: jezoro
• Legal Name: lux
• Website: jezoro.info
• Postal Address: Lux
• Telephone: 43543534364
• Privacy Enquiries Email: [email protected]

If you have any questions, concerns, or complaints about how we handle your personal information, or if you wish to exercise any of your rights described in this policy, please contact us using the details above. We aim to respond to all privacy-related enquiries within 30 days of receipt.

3. What Personal Information We Collect

Under the Privacy Act 1988 (Cth), “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

We collect personal information in a number of ways. The categories of personal information we may collect include:

3.1 Information You Provide Directly

When you complete and submit a contact form on our Site, we collect the following personal information:

• Full Name: so we know who we are communicating with and can address you appropriately.
• Email Address: so we can respond to your enquiry by electronic mail.
• Phone Number: so we can follow up by telephone if needed or if you have requested a callback.
• Message Content: the content of your message or enquiry, which may contain additional personal information you choose to include.

You are not required to provide all of this information, but if you do not provide the minimum information required to process your enquiry (such as a valid email address), we may not be able to respond to you effectively.

3.2 Information Collected Automatically

When you visit jezoro.info, our web server and any analytics tools we use may automatically collect certain technical and usage information, including but not limited to:

• IP Address: your internet protocol address, which can be used to determine your approximate geographic location.
• Browser Type and Version: information about the web browser software you use to access the Site.
• Operating System: the type of operating system running on your device.
• Referring URL: the address of any webpage that linked you to our Site.
• Pages Visited: information about which pages of our Site you visit and the duration of your visit.
• Date and Time of Access: the date and time you access our Site.
• Device Identifiers: technical identifiers associated with the device you use to access the Site.

This information is typically collected via cookies and similar tracking technologies, which are described in more detail in Section 6 of this policy.

3.3 Sensitive Information

We do not intentionally collect sensitive information (as defined in the Privacy Act 1988, including health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal history) through our Site. We ask that you refrain from including sensitive information in any message you submit via our contact form. If you inadvertently include sensitive information, we will treat it with the heightened protections required by Australian privacy law and the APPs.

4. How We Collect Personal Information

Consistent with Australian Privacy Principle 3, we collect personal information only by lawful and fair means, and not in an unreasonably intrusive way. We collect personal information in the following ways:

• Directly from you, when you submit a contact form, send us an email, or call us.
• Automatically, through the use of cookies, web server logs, and similar tracking technologies when you browse our Site.
• From third parties, in limited circumstances, such as from analytics providers who help us understand how users interact with our Site.

Where it is reasonable and practicable to do so, we collect personal information directly from you. Where we collect information from a third party or a publicly available source, we will take reasonable steps to notify you of this collection.

5. How We Use Your Personal Information

Consistent with Australian Privacy Principle 6, we use your personal information only for the purpose(s) for which it was collected, or for a related secondary purpose where you would reasonably expect such use, or where you have given consent. The primary purposes for which we use personal information include:

• Responding to Enquiries: to read, process, and respond to enquiries, questions, or messages you submit to us via our contact form or by other means.
• Customer Service: to provide you with information, products, or services you have requested or that we believe may be of interest to you.
• Service Improvement: to analyse how users interact with our Site so we can improve our website content, design, and user experience.
• Legal Compliance: to comply with our obligations under Australian law, including the Privacy Act 1988, tax laws, and any other applicable legislation.
• Security: to protect the integrity and security of our Site and our systems, and to detect and prevent fraudulent or unauthorised activity.
• Record Keeping: to maintain accurate business records as required by law or sound business practice.

We will not use your personal information for direct marketing purposes without first obtaining your express or implied consent as required by the Spam Act 2003 (Cth) and APP 7. If you receive a marketing communication from us and you no longer wish to receive such communications, you may opt out at any time by contacting us at [email protected] or using any unsubscribe mechanism provided in the communication.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and to help us understand how visitors use the Site. A cookie is a small text file that is stored on your device by a website you visit. Cookies serve a number of purposes, from enabling essential website functionality to providing analytics data.

6.1 Types of Cookies We Use

• Essential / Functional Cookies: These cookies are necessary for the Site to function properly. They enable core functionalities such as page navigation, security, and access to secure areas of the Site. Without these cookies, the Site may not operate as intended. These cookies do not track you for advertising purposes and are placed on your device when you access the Site without requiring your consent, as they are strictly necessary.
• Analytics Cookies (Optional): We may use optional analytics cookies to collect aggregated and anonymised information about how visitors use our Site — for example, which pages are visited most frequently and how users navigate through the Site. This information helps us improve the Site. Where analytics cookies are used, we will seek your consent before placing them on your device, where required by applicable law.
• Third-Party Cookies: Some features of our Site may be provided by third parties (for example, embedded maps, social sharing buttons, or third-party analytics platforms), which may set their own cookies. We do not control third-party cookies and encourage you to review the privacy policies of relevant third parties.

6.2 Managing Cookies

You can control and manage cookies in your browser settings. Most web browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is placed. Please note that if you disable certain cookies, some parts of our Site may not function correctly.

For more information about managing cookies, visit www.allaboutcookies.org or the help documentation of your specific browser.

7. Third-Party Services and Disclosures

In the operation of our Site, we engage certain third-party service providers. Consistent with Australian Privacy Principle 6 and APP 8, we only disclose your personal information to third parties where necessary for the purposes described in this policy, where required by law, or where you have consented.

7.1 Third-Party Services Used on This Site

• Google Fonts: Our Site may load fonts from Google Fonts, a service provided by Google LLC (USA). When your browser loads a Google Font, your IP address and browser information may be transmitted to Google's servers. Google's use of this data is governed by its own Privacy Policy. To avoid this data transfer, you may disable the loading of external fonts in your browser settings.
• Tailwind CSS CDN: Our Site may load the Tailwind CSS framework from a content delivery network (CDN). This may result in your IP address and browser information being transmitted to CDN servers. CDN providers may log this information for operational purposes.
• Web Hosting Provider: Our Site is hosted by a third-party hosting provider whose servers store data submitted via our Site, including contact form submissions. Our hosting provider operates under contractual obligations to protect your data and may be located within or outside Australia.
• Email Service Providers: We may use an email platform to receive and manage contact form submissions and correspondence. These platforms process your name, email address, phone number, and message content on our behalf.

7.2 When Else We May Disclose Personal Information

We may also disclose personal information in the following circumstances:

• Where we are required to do so by Australian law or a court order, including to law enforcement agencies, regulatory bodies such as the OAIC, or government authorities.
• Where disclosure is authorised by you.
• Where disclosure is necessary to prevent a serious threat to the life, health, or safety of an individual or the public.
• In connection with a business transaction such as a merger, acquisition, or sale of assets, subject to appropriate confidentiality obligations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

8. International Data Transfers

Some of the third-party service providers we engage (such as Google LLC for Google Fonts, or CDN providers) may store or process your personal information on servers located outside Australia. Consistent with Australian Privacy Principle 8, before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the overseas recipient does not breach the APPs in relation to the information.

Where we transfer personal information overseas, we rely on one or more of the following safeguards:

• The overseas recipient is located in a country with privacy laws that, overall, provide a substantially similar level of protection to the APPs;
• We have entered into contractual arrangements with the overseas recipient that require them to protect personal information to a standard comparable to the APPs; or
• You have provided informed consent to the transfer after being made aware that we will not be able to require the overseas recipient to comply with the APPs.

By using our Site, you acknowledge that your information may be transferred to, stored, and processed outside of Australia as described in this policy.

9. Data Security

We take the security of your personal information seriously. Consistent with Australian Privacy Principle 11, we take reasonable steps to protect personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure.

Our data security measures include:

• Secure Sockets Layer (SSL) / TLS Encryption: Our Site uses HTTPS to encrypt data transmitted between your browser and our web server, reducing the risk of interception.
• Access Controls: Access to personal information is restricted to authorised personnel who need the information to perform their job functions.
• Password Policies: We enforce appropriate password policies for staff and system accounts.
• Regular Security Reviews: We periodically review our information security practices to identify and address vulnerabilities.
• Data Minimisation: We only collect the minimum amount of personal information necessary for the specified purpose.
• Third-Party Due Diligence: We take reasonable steps to ensure that our third-party service providers maintain adequate security standards.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of information transmitted to or from our Site. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988.

10. Data Retention

Consistent with Australian Privacy Principle 11.2, we will only retain personal information for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by law.

Our general data retention periods are as follows:

• Contact Form Submissions: Personal information submitted via our contact form (including name, email address, phone number, and message content) is retained for a period of up to 3 years from the date of submission, unless a longer retention period is required by law or is necessary to fulfil the purpose of the communication.
• Website Analytics Data: Aggregated and anonymised analytics data may be retained for up to 26 months.
• Legal and Compliance Records: Records that we are required to keep for legal or regulatory purposes may be retained for the period required by the relevant law (for example, financial records under the Corporations Act 2001 or taxation laws).

Once personal information is no longer required, we will take reasonable steps to destroy or de-identify it in a secure manner.

11. Your Rights Under Australian Privacy Law

The Privacy Act 1988 (Cth) and the Australian Privacy Principles provide you with certain rights in relation to your personal information. We are committed to upholding these rights.

11.1 Right of Access (APP 12)

You have the right to request access to the personal information we hold about you. You may make a request by contacting us at [email protected]. We will respond to your request within 30 days. In most cases, we will provide access free of charge, however we reserve the right to charge a reasonable fee where access is complex or time-consuming. We may refuse access in limited circumstances permitted by the Privacy Act, such as where providing access would pose a serious threat to safety or would unreasonably impact on the privacy of another person.

11.2 Right to Correction (APP 13)

If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you have the right to request correction. We will take reasonable steps to correct the information. If we refuse to correct information, we will provide you with a written notice explaining our reasons and informing you of how to make a complaint.

11.3 Right to Deletion (De-identification)

While the Privacy Act 1988 does not establish a standalone “right to erasure” equivalent to GDPR Article 17, we will consider requests to delete or de-identify your personal information where it is no longer required for any purpose for which it may be used or disclosed, and where no legal obligation requires us to retain it. Please contact us at [email protected] to make such a request.

11.4 Right to Data Portability

Australia is progressively implementing a Consumer Data Right (CDR) framework. To the extent applicable to our business and your interactions with us, we will comply with relevant data portability obligations as they apply. At this time, CDR does not apply to the personal information collected via this Site, but we remain committed to facilitating reasonable requests to provide you with information in a structured, commonly used format.

11.5 Right to Complain

If you believe we have breached the APPs or otherwise mishandled your personal information, you have the right to make a complaint. We encourage you to contact us first at [email protected] so we can attempt to resolve your concern. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

12. How We Process Contact Form Submissions

When you submit a contact form on jezoro.info, the information you provide is transmitted securely to us via our web server and delivered to a designated email inbox or customer management system. Specifically:

1. Your name, email address, phone number, and message are encrypted in transit using TLS/SSL technology.
2. The submission is received by our authorised team members who are responsible for responding to enquiries.
3. Your information is stored securely and used solely for the purpose of responding to your enquiry and maintaining records of our correspondence.
4. We do not automatically add you to any marketing list upon submission of a contact form. Any marketing communication would require your separate consent.
5. Form submission data may be processed by our web hosting provider or email delivery service as a technical intermediary, subject to appropriate data processing agreements.

13. Children's Privacy

Our Site is not directed to children under the age of 15 years, and we do not knowingly collect personal information from children under this age without the consent of a parent or legal guardian. If you are under 15, please do not submit personal information through our Site without the involvement of a parent or guardian.

If we become aware that we have inadvertently collected personal information from a child under 15 years of age without appropriate consent, we will take prompt steps to delete that information from our systems. If you believe we may have collected personal information from or about a child without appropriate consent, please contact us immediately at [email protected].

14. Links to Third-Party Websites

Our Site may contain links to external websites or services operated by third parties. This Privacy Policy applies only to our Site and our operations. We are not responsible for the privacy practices of third-party websites and encourage you to review the privacy policies of any external sites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

15. Anonymity and Pseudonymity

Consistent with Australian Privacy Principle 2, where lawful and practicable, we provide individuals with the option of not identifying themselves or of using a pseudonym when interacting with us. However, please note that if you choose to remain anonymous or use a pseudonym when contacting us via the contact form, we may not be able to respond to your enquiry or provide the assistance you are seeking.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the Effective Date and Last Updated date at the top of this page.
• Post the revised policy on this page at jezoro.info/privacy-policy (or equivalent URL).
• Where the changes are material, we may take additional steps to notify you, such as posting a prominent notice on the homepage of our Site or (where we hold your contact details and it is appropriate to do so) sending you a direct notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. Your continued use of the Site after the posting of changes constitutes your acceptance of the updated policy, to the extent permitted by applicable law.

17. Notifiable Data Breaches

We are subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). In the event of an eligible data breach — that is, a breach that is likely to result in serious harm to any of the individuals to whom the information relates — we will:

1. Conduct a prompt assessment of the breach in accordance with our data breach response plan.
2. Notify the OAIC of the breach as soon as practicable.
3. Notify affected individuals as soon as practicable, providing a description of the breach, the type of information involved, and recommended steps individuals can take to protect themselves.

We maintain an internal data breach response plan to ensure we are prepared to respond swiftly and effectively in the event of a security incident.

18. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Australia, specifically the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts of Australia.

19. Contact Us for Privacy Matters

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, or if you wish to exercise any of your rights described above, please contact our Privacy Officer using the details below:

• Company: jezoro (lux)
• Email: [email protected]
• Phone: 43543534364
• Postal Address: Lux

We will acknowledge your enquiry promptly and endeavour to provide a substantive response within 30 days of receipt. If we require additional time, we will notify you accordingly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au/privacy/privacy-complaints or by calling 1300 363 992.

This Privacy Policy was last reviewed and updated on 1 July 2025. It applies to all personal information collected by jezoro (lux) in connection with the website jezoro.info.